Refund Policy

1. Subscription fee

ECUBE Premium is offered at a subscription fee of ₹2,000 (INR).

• Upon successful payment and activation, your Premium access is valid for 2 years from the activation date shown in the app or your Google Play order.
• During the active 2-year period, you receive unlimited access to Premium features included in your plan at the time of purchase, subject to these policies and app availability.
• We may change the subscription price for new customers in the future; your already-paid term remains valid until expiry.

2. App store purchases & Google Play refunds

All payments are processed by Google Play (or the Apple App Store when available). Decrypted Digital Private Limited does not store your full payment card details.

Refund eligibility, time limits, and processing are governed by Google Play refund policies in your country. Typically, you may request a refund through Google Play within the window allowed by Google for eligible purchases.

1. Open Google Play → Profile → Payments & subscriptions → Budget & history (or Order history).
2. Select your ECUBE purchase and follow Google’s refund steps, or visit Google Play order history.
3. If Google Play cannot process your request, contact us with your order ID, purchase date, and registered email so we can help route your inquiry.

3. Refunds from ECUBE directly

Except where required by applicable law or approved under Google Play’s policies, subscription fees are generally non-refundable once Premium access has been activated, because digital access is delivered immediately.

We do not routinely issue cash refunds outside the app store process. If you experience billing errors, duplicate charges, or technical issues that prevent use of Premium features, please contact us—we will work with you and, where appropriate, with Google Play support to resolve the issue.

4. Subscriptions (auto-renewal)

If any offering renews automatically through an app store, cancellation must be made in your store account before renewal, per store rules. The current ECUBE Premium 2-year plan is a fixed-term purchase as described above unless otherwise stated at checkout.

5. Free trials and promotional offers

If a free trial or promotion applies, terms shown at checkout control. Cancel before the trial ends to avoid charges where applicable.

6. Chargebacks

Unauthorized charges should be reported promptly. We cooperate with store investigations and may suspend accounts involved in fraudulent chargeback abuse.